Wd19tb usb not working windows 10. Force winders to reload them all, and see if it comes back.

Wd19tb usb not working windows 10 If I plug the mouse or the keyboard directly to the laptop, they work. I got rid of Pop!_OS thinking it was a linux issue, but I have the same problem on Windows 11. Could you please help me with the following? I bought a Dell xps 15 9570 4K i7-8750H CPU (that has the following ports AC power |USB 3. After a Windows update, keyboard and mouse do no longer respond during the login prompt. I ran the WD19 firmware update tool and a couple components had old firmware which was updated. Nov 22, 2024 · Peripherals like a keyboard and mouse connected using USB to a Thunderbolt Dock may work in BIOS, do not work at the login screen, but work after login. 04), which happily sees both monitors. When I unplug the USB adapter, it shows up normally, but when I plug it back in, it becomes hidden again. Thanks for watching. So this is not a drivers issue Missing or outdated drivers can cause issues such as dock not detected, no video, flickering, intermittent network connection, ports not working, or limited support for multiple displays. Expand the Display adapters section. Can anyone help me out here? I have a Dell WD19TB Dock with a Dell Latitude 5411. As the title states - Latitude 7400 connected to a WD19TB dock. I've deployed out the latest firmware and drivers for the SP7 as of The WD19 dock has three connectivity options: USB-C, dual USB-C, and Thunderbolt 3. If I unplug dock's usb c cable from the laptop and plug it again, the USB ports still don't work. Things I've tried: Update the dock's firmware (MST update keeps failing. I've heard the issue might not occur if using USB 2. Oct 31, 2024 · A USB port has no function in a pre-OS environment. However, external monitors work and so do the laptop trackpad and keyboard. 2021; This issue does not appear to occur with the following Realtek USB GBE Ethernet Controller drivers: 10. My Thunderbolt dock (Caldigit TS3 Plus) actually worked through the USB4 ports (including having a 4K monitor connected to it), until Windows automatically updated itself, and that update happened to include a BIOS update. Aug 18, 2021 · I also have a WD19TB dock. I am trying to get a Dell WD19TB working with an old laptop (running Windows 10 21H1) which doesn't even have an USB 3. ; Click Detect laptop to auto-detect your product, or enter your computer’s Service Tag in the Enter a Service Tag or Express Service Code field, or click Browse all products to browse to your computer model. If the USB port still doesn't work, let's try the next step. Download and install the latest drivers, firmware and software. 1 Gen 1 with Power Delivery| HDMI 2. No ethernet when the dock is plugged into the left side USB-C TB ports. Same thing happens on both updated docks with NO other USB devices connected. Realtek USB Audio DCH Driver (A20) RESTART REQUIRED. But the PC will not acknowledge the ethernet interface on the dock itself. Affected products: WD22TB4; WD19TB; WD19DC; WD19; WD19TBS; WD19DCS; WD19S Search Newegg. This was acquired in 2019 (with Windows 10). If I recall there is a bios setting to allow all Dell thunderbolt docks… But as I said the USB-c versions just work. 3. P. The dock's firmware is the latest. Instructions. However, if the SP7 is further undocked from the Dell WD19TB dock after reboot, the displays go blank again when you reconnect the USB-C Dell WD19TB dock cable. The USB-C cable that's hardwired into the dock is just a wee bit too short for my sit/stand desk. Try connecting the device to a different USB port on the docking station. Tried it on another computer - not recognized. About a month ago, my laptop stopped connecting correctly to the dock. Mar 25, 2023 · Headset does not work in a Docking station, but works when connected to a laptop USB port. If you connect a monitor to the USB-C port, the HDMI port is disabled. The XPS 15 7590 is a fairly common product, and the WD19TB is a fairly common dock to pair with it because it's the only dock that can adequately power XPS 15s other than the regular USB-C WD19 180W, but that limits you to dual 1080p displays when paired with that system. Common laptop being used is a Dell Precision 7740 (Win 10 Pro), fully updated according to Dell Command Update and Windows Update. The Precision 5760 laptops are running Windows 11 Jan 2, 2025 · I have a Dell XPS 15 7590 running Windows 10 Home (Version 22H2) and a Dell Thunderbolt Dock (WD19TB). Headset works in a Docking station, but intermittently disconnects and stops working. Dell tech support is now crippled by feeling that shuffling between Dell Command Update and Dell Support Assist is useful troubleshooting. To disable it: Search for Edit Power Plan in the Start menu. I have found that the left and right USB C ports on these laptops use different versions of the Windows Extensible host driver, and the one for the right Jan 2, 2025 · However, some users have reported issues with the dock not being detected on their Windows 10 Home (Version 22H2) laptops. If your BIOS has an integrated NIC page, select Enabled w/PXE. 2 so why not it work with WD19TB. This issue occurs when the system is connected to the Dell Dock WD19 and WD22 series docks. Feb 26, 2019 · I have seen issues with the thunderbolt ports working or not. But my personal surface book 2 almost works with it: the two displays, one in the HDMI port, and another in the display port, always work fine, but all of the USB ports don't work at all. Oct 11, 2021 · I have a XPS15 9500 teamed with the WD19TB docking station with two external displays, connected via DisplayPort (primary) and USB-C (secondary). On first power on of the laptop with the docking station connected over USB-C, everything works. If there is Mar 10, 2020 · For example, older XPS 15s could pull 130W over USB-C from docks like the TB16, and then later on Dell introduced a 130W USB-C charger (for the XPS 15 9575, which lacked a barrel style connector at all) -- but that charger didn't work at 130W with older XPS 15 systems, even though those older systems could draw 130W from the docks. Browse to Dell Type-C Dock Configuration and select Always Allow Dell Docks . Some help would be greatly appreciated. Couldn’t figure it out after gutting USB and thunderbolt drivers to re-install. 1 eXtensible Host Controller - 1. Nov 3, 2022 · I have a Precision 5570 with 12th-gen Intel and a Nvidia A2000. But its just not charging my Laptop. These versions of Windows 10 require native thunderbolt firmware. And to answer your question about the compatibility issue, I do not know about that. Force winders to reload them all, and see if it comes back. I've recently upgraded to Windows 11 and now when I start up my system (via the dock Universal USB Dock Not Working: Fix Connection Problems Dell Universal USB docking stations help enhance productivity by allowing you to connect multiple devices through a single connection. USB ports on the laptop work. Using a generic USB-C hub with USB peripherals and ethernet connected directly to the computer appears to work fine. Everything worked fine. It's a firmware issue. Cause For help with specifications, setup, connecting an external monitor, troubleshooting common issues, and so on, see an expanding section below. When I do that the speakers always go to 67(when they stop working they always go to 100). Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to Feb 22, 2023 · My company are using Dell laptops (various) models with Dell WD19 and WD19TBS docks and all connected peripherals were working just fine 3weeks before. WD15 is also USB and uses DisplayPort over USB-C from the documentation. When the Dell Thunderbolt Dock WD19TB is not detected, you may experience the following symptoms: The laptop does not charge when connected to the dock. When I restart the laptop connected to the dock, it doesn't recognize the USB devices connected to the dock and Ethernet (WiFi connection is used). Ok - found a workaround if not a solution. I have a WD19TBS for work and have NOT been able to get it working with Dex. 1. Mar 8, 2021 · See subject. ) That is an optional capability on USB-C ports and therefore it not implemented on all systems that have USB-C ports. Sep 7, 2023 · Check if there's a specific driver for the WD19TB dock available on Dell's website. Disconnected dock from power source and from usb c port (laptop) left it alone like 30 min, came back up, conmected everything back, and suddently working again. Try using a different USB cable. The peripherals connected to the dock are not functioning Download and install drivers for Dell WD19TB and WD19TBS docking station. Affected Platforms: Dell Thunderbolt Dock TB15; Dell Thunderbolt Dock TB16; Dell Precision Dual USB-C Thunderbolt Dock - TB18DC; Dell Thunderbolt Dock - WD19TB; Dell Thunderbolt Dock - WD19TBS Oct 19, 2020 · Hi, I try to use my DELL Thunderbolt Dockingstation (WD19TB) with my MSI laptop (GT73VR 6RE). In the meantime, this guide will provide step-by-step instructions on how to solve this. Aug 1, 2015 · The problem does not repro using the USB 3. Solved: Second usb-c port not working If the issue occurs on the dock 3. Did you check the specs Peripherals like a keyboard and mouse connected using USB to a Thunderbolt Dock may work in BIOS, do not work at the login screen, but work after login. Network lights are blinking away. Relevant Dec 17, 2024 · If you have a monitor connected via HDMI, the USB-C port will only provide data transfer and charging, not video. Oct 27, 2020 · Thunderbolt 3 cable does not light up anymore, the dock or anything connected to it does not power on. You can use a Dell USB3. Dec 14, 2020 · Windows 11 has been designed with security at its core, offering a significant upgrade over Windows 10. Dell laptops that have a USB-C port that supports DisplayPort over USB-C alternate mode limits the WD19TB and WD19TBS to work as a WD19 docking station. However, like any technology, they can sometimes encounter issues. Sometimes, for just a second, PC recognizes a device but then it suddenly disappearing. No dice. I have a Latitude 7410 and a WD19TB dock, running the latest Windows 10. Aug 6, 2021 · The only fix is to shut the SP7, reboot and then they display again. I have seen here that Dell docks are Nov 12, 2024 · Try Connecting with a Different USB-C Port: If your Lenovo has multiple USB-C ports, try connecting the docking station to a different one, as some ports might support different functions. This issue also exists in the 7430 and WD22TB4 docks. if the windows session locked the Oct 26, 2023 · Your docking station model WD19TB is not compatible with the Vostro 3530. Get the list of all the Supported Operating Systems for your Dell Dell Thunderbolt Dock - WD19TB. Microsoft is currently aware of this issue and is currently working on a fix. However, with my personal laptop, I can see the external hard drive plugged into the docking station, but the 2 monitors do not show. 5 mm Jack, but not the system 3. Get drivers and downloads for your Dell Dell Thunderbolt Dock - WD19TB. It only lights in amber and blinks in amber (indicative of 100/10). 2. After plugging the docking station via USB-C (Thunderbolt 3) into the USB-C/Thunderbolt connector on the back of the laptop, the Thunderbolt Software appears and recognizes the docking station (Thunderbolt Controller 2 > Port 1 > Dell, WD19TB Thunderbolt Dock) - see screenshot. I have a Logitech 922 USB webcam attached to a usb port on the dock. Works fine in my office. This is cumbersome and not ideal during a working day having to reboot. Select Search automatically for the driver option. when I connect the dock, the screen works just fine, however, the USB devices connected do not work. Using identical hardware. I hope the information helps you to resolve the issue. To explain the environment: Our users are licensed with Business Premium. 0818. (No video and Ethernet) I've been troubleshooting for 2 hours now but still nothing. Jul 13, 2021 · @Tamas The right-side USB-C port does not support Thunderbolt, so if you connect the WD19TB there, it will run in USB-C backward compatibility mode. Power delivered to a device, but PC can't see it. (The Thunderbolt scenario requires a host controller chipset because TB3 sends data over PCIe, not USB, so you need a chip to bridge those Apr 26, 2020 · The only way you could really get close to using all of TB3's bandwidth would be to run dual 4K displays plus something that actually used 10 Gbps worth of USB bandwidth, or else having some sort of Thunderbolt peripheral attached to the WD19TB itself, such as a Thunderbolt SSD or an external GPU. D6000 is USB and uses DisplayLink over USB-C. I have an XPS 15 7590, attached to a WD19TB (yes, the thunderbolt 3 version) dock. Its reproducible. In some rare instances it can infect the device with viruses, trojans, or other malicious Dec 30, 2023 · output and Ethernet port functions are not working. In this case, it is not related to Windows itself but seems to be an issue with the DOCK itself. Click on Change advanced power settings. Unplug, replug, no USB device. To get them to work I need to unplug the device from the thunderbolt port and plug it back in, where it may or may not work again (it's random whether the USB ports will function). May 9, 2024 · 2. We have probably 50-60 dell laptop and docking stations at the office I'm working at. What can I say, Dell makes some decent kit. Jul 23, 2019 · So on this out of warranty XPS 15-9570, it sounds like you have tested two docks (WD19TB, TB16) on the XPS 15-9570 left side TB3/USB Type-C 3. Dell has already sent me a replacement dock and that still has not done anything to fix the problem. That is the latest driver. With the end of support for Windows 10 approaching in October 2025, now is the perfect time to explore why upgrading to Windows 11 is the smart choice for staying secure. This is not the first time I've seen this happen but I haven't been able to narrow down the cause. 48. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Aug 6, 2024 · Dell Thunderbolt Docking Station WD19TB or WD19TBS links all your electronic devices to your laptop PC using a single Thunderbolt 3 (USB-C) cable. Windows does not recognize the devices and they do not even show up in device manager. It is possible that there was a problem when you flashed the firmware, or there may be a hardware issue with the port. 9 times out of 10 if you only dock on that side things just work right. 0 between the laptop and docking station, but I do not have any USB 2. But recently I did clean install Windows 10 version 2004 May 2020 Update. Jan 26, 2021 · Hi. This issue is not present with any other model of Dell laptop running Windows 11 paired with the WD19TB dock in my work environment. It still charges, but d Jan 1, 2022 · I have a Dell Laptop XPS13 9370 running Windows 11 attached to a Dell Docking Station (Thunderbolt WD19TB). 0 dock D3100 instead. The dock is working fine with my other laptop (a Precision 5540 running Ubuntu 18. Feb 18, 2022 · This issue occurs with the following Realtek USB GBE Ethernet Controller drivers: 10. This is a new occurrence; as this was working 1 day ago. Display Settings : Check your display settings on Windows by going to Settings > System > Display and see if any additional displays are detected when the When the USB's don't work on the WD19TB, all of them don't work (the 3 USB-A ports, as well as the 1 USB-C port), while the other USB ports on the precision 5540 work perfectly fine during this time Unplugging and plugging back in the WD19TB USB-C to the Precision 5540 will eventually get the USB ports to work on the dock, but it's random as to Dec 19, 2023 · If you have faced the same issue after updating to Windows 10 or you are an existing user but your USB ports are not working this guide will help to fix your USB ports and you can use them again. 0 port, and USB-C wasn't even on the market back then I believe. And Dell tech support gave up. Set it to Disabled. It shows Windows 10, Red Hat Linux 8. Device manager will see that there is a network interface, and all is fine. USB Ports Not Working: 1. I bought an HP HP Elitebook 865 G9 (Ryzen 6800U, with USB 4), and installed Windows 10 LTSC 2021 on it. Unfortunately this is not a solution as the purpose of the WD19TB is to ONLY connect the USB-C/Thunderbolt cable to your l Sep 17, 2020 · Dell Thunderbolt Dock - WD19TB is connected to Dell latitude 7410. 21. 0 speeds when used with non-Thunderbolt devices. 4. Jun 10, 2019 · WD19TB (usb ports used for mouse/keyboard) TB3 enabled laptop like the 7490 running updated Windows 10; Plug the DP end of the cables into the monitors, then plug the USB-C end into the two places on the dock. They just work. Note: If you are using a Dell Universal Docking Station (D6000 Series), this option must be disabled. May 21, 2020 · Hi, I am new to the Dell community and I am kindly asking for your expert advice. Went into Windows 10 and ran Dell Power Manger, looked at Battery Information. I have updated all the drivers and firmware for the dock as of the comment. I have a wd19tb from work, and my work-provided dell laptop works perfectly with it. If Windows still does recognize it, your device may not be working properly. What's also puzzling is the RJ-45 jack. Hardware issues: Damaged USB ports, defective or broken USB cables, or loose connections may cause the docking station issue. Slow USB Transfer Speed: 1. Uninstall all usb devices/drivers from Winders (if the above does not work). It's completely unusable. It can cause the laptop or tablet to crash or not boot into the operating system. I have peripherals and a monitor connected to the dock. Key Security Features in Windows 11 1. When I plug in the dock, the computer makes a sound like it is recognized, then seconds later another sound to indicate the device is being disconnected. (USB-C always uses DisplayPort output even if an adapter/dock later converts that signal to HDMI. 0 Gbps" in Windows) and my Unifi Dream Machine also says it's Gigabit. 0, and Ubuntu 18. Browse to the Dell Drivers & Downloads page. com for dell wd19tb. Lo and behold, as soon as I install Windows 10, everything is working as it should. Weird problem, ethernet from my WD19TB dock works only when the dock is plugged into the non TB USB-C port (right hand side). it happens only after powering of the laptop. 5 mm jack, then the Realtek USB audio driver (this driver provides audio for that jack alone) or the Realtek audio chip of the dock is the issue. When I connect the HDMI between on my laptop HDMI port and soundbar, it works: I can hear the sound from Windows on my soundbar. No caveats or phone calls. Updating the dock drivers helps, but I admit we have been swapping these docks out for usb-c variants (wd-15 I think). Sep 21, 2020 · The WD19TB is backward compatible with regular USB-C systems (at reduced functionality), but in that case USB data should be even more likely to work since in that case it's essentially just a USB hub. The SP7 is running Windows 10 Enterprise 20H2. Windows 10 login screen shows no network connection and I need to use the laptop's built-in keyboard to enter creds. But it's not charging. When I boot up the laptop and get to the Windows login screen, Dec 1, 2020 · Went to BIOS, saw with dock over USB-C that it was registering 130V, so that's good. Install the latest driver if available. Sep 9, 2022 · Recommendation: Try reconnecting the device. 39. I’ve tested the USB ports with other devices, and they work fine. Having a problem getting a WD19TB Thunderbolt dock to work on a Dell Latitude 5310 laptop with Windows 10 Pro. Enhancements: Dock Reset Procedure: Remove the dock USB-C or Thunderbolt cable from the computer. Feb 23, 2023 · I can use a D-link travel hub with ethernet - this works whether plugged into the PC or the dock, either the USB-C or Thunderbolt ports. The Laptop is connected to the docking station through its USB-C connector, and 2 external monitors are connected to the WD19, so I know the docking station is working. Feb 28, 2024 · I have this problem too! I installed a Dell firmware update on Pop!_OS, and the docking station stopped working in the exact manner you are describing - turns on and off every few seconds. 0 | Thunderbolt™ 3) Sistem: Windows 10 Home. Oct 4, 2023 · Why are my USB ports not working on my Dell docking station? Incompatible or obsolete drivers: Using incompatible or outdated drivers can cause the Dell docking station’s USB ports to not function properly. The only way to fix it is to do a full reboot of my laptop. The Dell Thunderbolt Docking Station WD19TB is a device that links all your electronic devices to your computer using a Thunderbolt 3 (Type-C) cable interface. Get fast shipping and top-rated customer service. 0 ports to test that. If I restart Windows 10 (by clicking on Restart through Windows 10 start menu), all USB ports on the docking station do not work and are not recognized at all by Windows 10. When booting up, the external keyboard/mouse work fine in BIOS, but once Windows starts to load the keyboard and mouse lights turn off. However, later versions of Windows 10 (19H1 or higher) do not support the legacy driver. I currently have a test Windows 10 baseline Policy I am working with that is almost completely left at its defaults. I have connected the dock to the laptop this way:dock --> attached USB-C --> USB-C female to female adapter --> USB-C to USB-A cable (in the correct orientation The front USB-A works just fine. 10. - Fixed the issue where the Dell Version is not displayed in the Dell Firmware Update Utility. Sep 2, 2024 · In Device Manager, the Realtek USB FE Family Controller is hidden. 2020; This issue also does not occur when the user utilizes the Ethernet port on their Dell Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Jul 8, 2024 · [Windows 11/10] Troubleshooting - External Display Connection Issues Applicable Products: Notebook, Desktop, All-in-One PC, Gaming handheld, Motherboard, MiniPC, NUC, If you experience the problem of external monitors, such as abnormal display or audio is not working, please refer to the troubleshooting in this article. But now since Windows 11 22H2 came out, the Dell thunderbolt dock no longer accepts user input, nor does the internal sound or ethernet work - until AFTER you supply your domain credentials on the physical laptop itself. Ensure that the USB device is compatible with USB 3. Right-click on your display driver and choose Update Driver. This feature in Windows can interfere with USB devices. A month ago, my Dell XPS 15 90 laptop stopped connecting correctly to the Dell Thunderbolt Dock - WD19TB. So far all we have found that works is using the right USB C port. Missing or outdated drivers can cause issues such as dock not detected, no video, flickering, intermittent network connection, ports not working, or limited support for multiple displays. When I plug a device to usb-c thunderbolt port, it's not working. Sometimes, Windows updates include fixes for hardware-related issues. Nov 21, 2022 · I have a Dell WD19tbs docking station that works fine with my work laptop, which is Windows 10. Please also note that the rear Thunderbolt port on the WD19TB operates at USB 2. XPS 9380 to WD19TB to U3219Q by Displayport Cable I can play HDR on Netflix windows 10 app but not 4k. My 9560 worked perfectly. Before installing the dock , ensure that your system is up to date and download the latest updates for the dock from Dell Support. Doesn't work. 5530s with WD19TBs here. I know this is an old post, but I have the exact same issue. 47. It says battery condition excellent, charge status 96% available, charging. Affected products: WD22TB4; WD19TB; WD19DC; WD19; WD19TBS; WD19DCS; WD19S Apr 13, 2023 · When your device is on and it will be unplugged from dock and plugged in again, there is a chance that no external USB device will work. Update the docking station firmware and USB drivers. Mix of symptoms, Monitors flickering, monitors not being recognized at all, USB devices not showing up, the presence of a dock connected might also interfere with Mics or cameras that are attached to the laptop rather than through the dock (garbled sound, cutouts) The computers are a mix of Windows 10 and 11 Last week I had to reinstall windows on my XPS 15 9500 after a windows update went south. Oct 17, 2022 · Hello, This did not seem to be an issue on Windows 10 or Windows 11 (original release). Aug 29, 2024 · Select the options Enable USB Boot Support and Enable External USB Port. 2021 (latest available driver) 10. 47 and RTS5413 has v01. And now usb-c port not working. Most of the time, that “unsticks” the DisplayPort connections. When I connect the laptop to the dock via USB C, it charges but it doesn't see the two monitors (2560x1440) which are connected to the dock. com Jan 11, 2024 · WD19 series dock firmware update fails on computers with Windows 10 19H1 or higher; Driver Installation Guide for Dell Docking Station WD22TB4, WD19TB, WD19DC, WD19, WD19TBS, WD19DCS, and WD19S; Dell USB-C and Thunderbolt Docks (WD15, TB16, TB18DC, and D6000 Series) - BIOS Settings and Driver Installation for Troubleshooting The cause of this problem is a Windows 10 operating system "Known Issue". Affected Platforms: Dell Thunderbolt Dock TB15; Dell Thunderbolt Dock TB16; Dell Precision Dual USB-C Thunderbolt Dock - TB18DC; Dell Thunderbolt Dock - WD19TB; Dell Thunderbolt Dock - WD19TBS Nov 19, 2020 · @Ben1704 D'oh!I'm surprised I haven't seen more reports about this yet. Feb 14, 2021 · Start plugging other USB devices into the dock (to see what breaths life) - good examples are mice, keyboards, etc. Tried the dock in Linux - not recognized. Nov 4, 2022 · Try the dock on a different computer if possible, to make sure the issue is not on the ethernet port on the dock. When you connect a supported laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors After I updated to the latest thunderbolt 3 firmware, drivers, and chipset, as well as updating the WD19TB firmware, the USB ports on the WD19TB do not always work. Even stranger, it only seem s to happen in my home setup. - Fixed the issue where there is no audio when you use a USB headset during conference calls. 0. I have a Dell USB-C puck, Dell USB-C Ethernet dongle, and I use a Dell WD19TB dock. Fix ix to remove the docking station cable See full list on dell. If any plugged in USB device works (to the dock) then you know the dock is passing data. That means the fault is the XPS 15-9570. Aug 22, 2020 · Trying to turn it off and on again does not work. I'm guessing I just have defective rear USB-A ports. Mar 27, 2022 · My Dell K20A001 WD19TB Docking Station is not charging the Dell Precision 5540 Laptop. This occours often when employees come back from meeting rooms. I suggest you contact Dell for assistance in resolving this issue. These two devices are company owned -- so I don't want to get something with improper wattage. With that system, that mode means you will only have 25% of the video bandwidth that you would have over Thunderbolt. Narrowed down my issue with USB ports not working on Dell WD19TB - it is related to an issue with Intel USB 3. 04 LTS. I can temp fix this by uninstalling the driver and removing the device from Device Manager and then scanning for hardware changes. Affected products: WD22TB4; WD19TB; WD19DC; WD19; WD19TBS; WD19DCS; WD19S Jul 16, 2022 · To update GPU drivers in Windows 10 or Windows 11, follow these steps: Open Device Manager. 0 port directly on the laptop, so it seems specific to the docking station or the act of docking/undocking with it. After researching a bit, there doesn't seem to be a fix, any last suggestions? Oct 16, 2023 · Buy Dell WD19TB Thunderbolt Dock - 1 Year Warranty - Dell Docking Station Dual Monitor USB C with 180W AC Charging, HDMI & DisplayPort Cable - Dell Docking Station for Laptop & Computer (RENEWED): Docking Stations - Amazon. Dell WD19TB Dock - RTS5487 has v01. Again, USB device may work or may not. Try a different device on the same USB-C port and see if it works although I am not too concerned about this one since HDMI, DP and USB ports work on the dock. I have check all my component on the chain comply with HCPD 2. Ignore the dock's HDMI and DP ports. It shows as disabled (in grey) in the Network Adapters window and Windows doesn’t recognize the USB. So then I take a ethernet to USB-C adapter and plug it into the USB C port on the laptop directly and it works. Jun 13, 2024 · Warning: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the laptop, tablet, or device not to work correctly. With this setup its been working out of the box at 4k/60hz for both monitors. First, verify that you have a WD19TB dock. For docks I have the dual-cable USB4 dock at work and it works great, but at home I have tried both the WD19TB and WD19TBS and they both do not work. See how this software supports your Dell Thunderbolt Dock - WD19TB computer’s basic functions. We are not officially endorsed by nor affiliated with Best Buy Co. This morning I plugged my XPS into my dock and only my mouse, keyboard and speakers seem to be working. I don't have one of these but have read it does not play nicely with Dex. Attached monitors are working! After logging in using laptop keyboard then attached usb mouse and keyboards works again. Oct 21, 2021 · The WD19TB driver page does not show any Windows 11 drivers. Jun 28, 2023 · Has anyone else had any issues with the Dell Thunderbolt Dock - WD19TB not working with a recently upgraded windows 11 dell laptop? Why would this be happening to a relatively new docking station? Jul 16, 2021 · The only thing that remains working is the display, however the resolution is incorrect. Often the only solution is to reboot it or try to unplug and replug the dock several times. Thus, we do not staff Agents to field questions on this sub. However, Windows does register Gigabit ("1. Download and install drivers for Dell WD19TB and WD19TBS docking station. Expand USB settings, then USB selective suspend settings. Disable Selective Suspend. Dec 3, 2022 · My speakers, that work on Realtek(R) Audio, stop working every so often and after every restart/shutdown and startup. S: I am on Windows 10 Pro, but I tested that the workaround of hot-plugging the second display in Ubuntu does not work, so its downhill from Windows 10, but they don't support Ubuntu officially. Jul 27, 2021 · All Windows, DELL, and Intell updates are installed. external USB keyboard and USB mouse connected to the dock station don't work until Windows credentials entered on built in keyboard. When a headset is connected to a Docking station it causes all other devices that are connected to lose connection with the Docking station. If your BIOS has a USB Configuration page, ensure that the following options are checked: Enable USB Boot Support; Enable External USB Port; PXE boot on dock does not function. When I boot up the laptop and get to the Windows login screen, the mouse and keyboard connected to the dock do not work (the monitor does). All equipment has the latest available drivers installed. 518. The only thing that fixes the issue is if I unplug the electricity from the dock and then plug it in again. Unplug AC power from the WD19 series dock. When i go directly from USB C port of XPS 9380 to USB C cable to U3219Q - Netflix app can do 4k playback. Ugh. Note: – If your mouse or keyboard are not working, you can use Tabs to navigate and use right click key from your keyboard to do a right click for The USB devices work fine in the BIOS. Nov 21, 2024 · These computers use legacy thunderbolt driver, and BIOS assist thunderbolt firmware. as soon as windows session starts the keyboard and mouse work fine. . The dock does not charge your laptop but provides USB charging to peripherals. In late 2021, USB devices plugged into the USB After I updated to the latest thunderbolt 3 firmware, drivers, and chipset, as well as updating the WD19TB firmware, the USB ports on the WD19TB do not always work. Symptoms. Jan 26, 2021 · Hi. 1 Gen 2 port, and both docks show the same issue of not charging the XPS 15-9570. com FREE DELIVERY possible on eligible purchases Jul 30, 2020 · Totally a bug. The WD19TB firmware is fully up to date. r/GeekSquad is a 100% community-driven subreddit aimed to allow for both clients and employees to engage in meaningful conversations regarding the brand or their local precinct. External Monitor: LG 32UD99-W 4K - Connected via WD19TB using Displayport cable. Windows Updates: Make sure that your Windows 11 installation is fully up to date, including optional updates. I have a 2021 model on Windows 11 since it was available and USB-C Ethernet works great. After this issue my Type-C port does not work reliably in Windows - If I connect anything it immediately disconnects. Relevant Hardware: Dell XPS 13 9300 - BIOS v1. The WD19TB would not be detected at all on any port, neither Thunderbolt 4 ports on the left or the USB-C on the right. Again, USB device work. Drain any remaining power to the dock by holding the power button for 30 s. I see this more with our Lenovo USB-C docks, but I have to frequently disconnect the dock, pull the power cable, wait 10-15 seconds, then plug the power back in and then the USB-C. The hardware involved is a Dell Latitude 7400 and Dell WD19TB Jul 6, 2022 · Update: I plugged an XPS 15 into the Thunderbolt port and booted into Windows. Nov 23, 2021 · Video output from a WD19 requires that the USB-C port support video output, called DisplayPort Alt Mode. Jan 2, 2025 · Dell XPS 15 90 running Windows 10 Home (Version 22H2) and Dell Thunderbolt Dock - WD19TB not detected. 914. I am looking for a compatible USB-C extension cable. , Inc. Dell Command Update: WD19TB and WD19TBS are thunderbolt docks and use thunderbolt for display. Aug 9, 2021 · @minarikka wrote: . gecvs cwchn iflz dwz ovhun dotbnem cgcuqiff rodts mvm edgddiz kmru lnc buhk hokxbrr zcm