Valve index base station repair Does Valve provide any invoice or any proof document of the replacement? Like a 0$ invoice? I always keep the Worst case look up the "Belker 36W Universal" as you can achieve the following 12v 2. I bought a base station directly from HTC because I wanted three. In some cases, the power supply of the base stations can be faulty. 0) sensor/tracking issues like not getting detected, not turning on, or ha I setup the Index today and when I launch SteamVr it stated to update devices. IV. just get one with the same specs. 4ghz interference or the base station was not getting a strong enough signal from the hmd's radio either due to distance or something that blocks the signal. r/virtualreality. Now one of them constantly makes annoying loud buzz noises like a pump in a fish tank. Hi. 0 base station usually indicates that there is a mechanical problem within the station. If it's under warranty, I would try steam support and get a replacement. ) Open SteamVR->Settings->Base Station and click Recover from Incomplete Update. So I've had my Valve index for 1-2 years now, and for some reason one my base stations just stopped working for no reason, as it doesn't even turn on and show any blinking lights, yet it seems perfectly fine in terms of cables and the base station itself. ----- I've been having power problems with one of my base stations for over 2 months now and I'm not sure what's going on. 0 Valve Index base station. View. connect it back to power. Share solutions and get help from a friend. Trying a different power supply can help to identify if this is the reason. You should be able to figure it out from there. Easy fix for me has been to click restart headset option from steamvr (headset icon), and base stations will start in the following restart every time. The thing is you also say the base station is working fine. My base station died on day 2. r/ValveIndex. iFixit is an Yeah it kind of normal (depends how loud it is) changing the base station channel actually do change the sound a little, so you can try that. I usually go to devices - base station settings and in the power management menu if there is a yellow triangle for one or both of the base stations press the refresh button and that solves it for me. Up to Fix your Valve Index base station blinking red light issue today! The Valve Index base station is a critical part of your VR setup—it ensures accurate tracking, letting you fully immerse yourself in those VR worlds. Greetings! One of my Index basestations 2. Repair Guides. I got my Index 2 days ago and I've been having this problem since the beginning. Issue in the power supply to the base station. Of which I will tell you how to figure out if its the same. If you really need to turn around, use a free app called "OVR Advanced Settings" on steam to Valve Index Base Station Replacement Question/Support One of my base stations that came with the Index was making a really loud noise. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty I got my index and base stations 2. This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. Not what I expected from a 1000+ euro VR kit. It was DOA right out of the box. edit I didn't mean for this to sound like he should lie to Valve's Today, my Valve Index finally arrived but in the middle of the setup something bad happens: I just placed the Base Stations and connected them with the power supply. The little plastic removable piece with the power pins. Jun 25, 2020 @ 8:50pm Factory Reset the Index and completely reinstalled the firmware Unplugged and replugged the Base Stations Changed the outlet the power adapter was plugged into to one that isn't on a power strip Tried turning off nearly every source of light in the room Stared at the SteamVR Web console which I did pull this from The Index base stations are scanning IR-lasers (this is about the movement - not meaning input like a document scanner) that allow the hardware to locate itself better in the world than it could using cameras. It's possible if you have lacquer floor or a reflective/polished tile surface it can cause problems. Replacement parts for your Valve Index virtual reality headsets! iFixit has you covered with parts, tools, and free repair guides. All trademarks are property of their respective owners in the US and other countries. They simply flood the room with infrared "light" and the photosensors on the headset/controllers/vive trackers pick it up. Raterix. So, I have 3 of the New Base Stations hanging up in my Vr Room, The firmware fix wasn't a fix. I updated everything except the lighthouses. But try reinstalling SteamVR, and also make sure the base stations are turning on properly. The first one was under warranty so no problem there however I cannot find the stations in stock and I was 5 months out of warranty when the other failed. I have had base stations waking up problem for about half a year or so. ) Room-scale precision, with lasers. Considering, the other one is quiet, the buzzing noise isn't normal I presume? Solution: I contacted Valve who I am aiming for a single base station sim racing setup with just the Headset and 2. I cannot find anything online about any repair services for the Index other than sending the device for an RMA. I'm not sure why you need to make sure your tracking quality is perfect towards the floor unless you're proning a lot. I found the issue with the Valve Index base station 2. Just put it together and played last night Also, try to change the power supply. #5. no, the firmware fix thing is not applicable to v2 base stations it only worked for early v1. Last time it was a dead motor, and I got it replaced through the valve warranty. I originally purchased the system new Sept. Related Valve Index Virtual Reality headset Virtual reality Gaming forward back. For me it was not a problem with mirrors or cameras! The problem was that, for some reason, the usb slots on my PC did not work correctly with the index (even USB 3. That or you use Tundras because they work best with 3-4 base stations. Get a sneak peek inside the latest gadgets. get the b0rked base station into firmware drive mode delete the firmware file from it copy the firmware file from your desktop to the device. i set down the headset on my dresser by the play area that is in sight of the base stations, i went back to the computer and for a second it said it was visible and i just waited until it said it again and hit continue. Reinstalling SteamVR is a good first step in every bit of troubleshooting for SteamVR. Valve officially recommends using the stand-by mode to extend the lifespan: . i went to go do room setup to see if it would work and it just said the headset wasnt visible but both controllers were. I'm not sure if the warranty for them is different than the headset or controllers but I'd contact steam either way. Hello, earlier today I realized my base station had been flashing red since the last time I used it. An undefined issue with the base station. No holes, super sturdy. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. A search online shows that the headset is having trouble seeing the base stations but it's set to standing room only and they are on the computer desk. Includes AC Power Adapter, AC plug, and DC cable. Their support is fantastic. r/xboxone. Reply reply Related Valve Index Virtual Reality headset Virtual reality Gaming forward back. Sale price $29. Both base stations emit an annoying high pitch sound. The base station has probably only seen about 40-50 hours of actual run time. but the repair is cheap and all you need is a The tiny holes are super easy to fix and you will never have to worry about the screw failing like the tapes which can Skywin VR Tripod Stand Compatible with SteamVR Base Station 2. This could just be a simple LED problem and have no bearing on actual usage with the headset and controllers. Now im doing the replacement process with steam and i have a question that bothers me. I looked it up and found a guide showing how to reset/repair the base station by doing The wattage for a base station laser is 200mW 830nm. Answers Forum. Now I have two Laser tracking Valve Index ® Base Stations further improve the industry leading SteamVR tracking technology. You should see a pinkish semi transparent spot, a bit like a lens flare. News. The base stations don't "see" anything. 0 slots). 0 base stations, same as index) when I start SteamVR for the first time. It happens sometimes with my Vive Pro (using 2. Finally found out it's my 3rd base station causing it. Ensure they are set to the correct channels (A, B, or C) and that Hello , So one bright day my base station decided to start blinking red for no reason. Unlikely adding more base stations would fix that. You could be eligible for 12 more months, of which if you can provide them proof that Valve cannot replace nor repair Replacement parts for your Valve Index virtual reality headsets! iFixit has you covered with parts, tools, and free repair guides. And when I contacted them for a replacement, I discovered that the serial number on the unit they shipped me didn't match the serial number printed on the box it shipped in. I'm debating on RMAing them but I don't want to be without my index. Should I start my repair service again? r/ValveIndex • A new Valve hardware device just received radio certification in South Korea. Powercycle the faulty basestation. This looks exactly like the issue I experienced when I first got my index. Fix the Base Station Configurations. A window appears titled: Update Base Station " Bluetooth services need to be enabled to wirelessly update this base station. Find free step-by-step repair instructions, manuals, schematics, community support, and other DIY resources. 1 year warranty on mass-defective $280 controllers should not be accepted imo. All Discussions Artwork Videos News Guides Reviews Jun 25, 2020 @ 6:35pm Replacement power brick for index base station? Sensor went out. For discussion of the Valve Index. Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the EU and UK market. That was a week ago. Valve needs to either fix the analog sticks or have a lifetime warranty like Nintendo where they replace no questions asked, or Apple where they extended keyboard warranties to 3 or 4 years. 0 base stations. You can play most games with 1 base station if you don't turn around. That's the IR laser hitting your camera. The highest-quality tracking has gotten even better with Base Station 2. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. Open a support ticket and tell them it will no longer turn on. 0 is the same good question. Your destination for tech repair As already seen in this thread, people asked about putting firmware from a HTC Vive's Base Station (First Gen) on to their Gen-2. © 2025 Valve Corporation. 0 yesterday and replaced them with my old base stations. 0 or 2. Learn how to fix just about anything with our step-by-step guides. Unplugged it and the tracking is all good. Is this an indicator of hardware failure and thus just needs to be replaced? Or is it something that can be resolved If so, it's not finding any base stations needing repair. Considering, the other one is quiet, the buzzing noise isn't normal I presume? Solution: I contacted Valve who If you get the large ones they’re almost the full length of the edge. if your base station firmware update failed, it most likely there was a lot of 2. design, repair, component buying, test Greetings! One of my Index basestations 2. A hardware issue, such as – motor failure in the base station. Here's the correct information: Powercycle the faulty basestation. As for you, if you bought your Index using a Credit Card, check if your credit card has extended warranty for electronics. Reconnecting the headset doesnt help, My index base station stops working and start blinking red. This enables a larger play area and minimizes occlusion for a more immersive VR experience. How do you go about ordering a replacement? < > Showing 1-3 of 3 comments . It was always kept in a box and it never fell or got any damage. 99. On steamVr I click on a base station icon and go to update device. 90K subscribers in the ValveIndex community. and give steam support their chance to help you. hell, 99%+ of the time the firmware thing didn't fix v1 base stations, it just stopped reporting a burnt laser or laser driver and while it left the base station reporting it was functional, it wasn't. Hello, I've had my Index for almost three years now, suddenly my base station has started blinking red, I have unplugged, re-plugged, uninstalled steam vr and all the basic trouble shooting. Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. If it fails again, Find free step-by-step repair instructions, manuals, schematics, community support, and other DIY resources. New to VR here. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Turning the controllers on would register them in SteamVR, display all green, and cause the base stations to also register. I know when I read the specs on a vive base station power, I looked for a 12 dollar version in amazon that worked fine. I've had it for just over a week now, and this past Thursday I noticed that one of my base stations was no longer in sight of the headset no matter where I placed it. One thing we can suggest is researching your local repair services that may be able to help. I had the same issue with two base station 2. When you play and experience drift and loss of tracking, try covering one base station and see if your tracking improves (while facing an uncovered base station Mine did the same when I left the base stations on (Green Light) for more than 12 hours. I have been having problems with full body trackers like this for almost a year. Compatible with Valve Index or HTC Vive Pro. Teardowns. Today, my Valve Index finally arrived but in the middle of the setup something bad happens: I just placed the Base Stations and connected them with the power supply. Is there anywhere I can go that will be able to fix it, or do I just have to buy a new one? the bluetooth radio used to update firmware and control power state on the base stations is located in the index hmd. These usually require the device to have to be sent in for repair. This power supply is for use with 110 volt AC power. 0 model 1004 base stations. Does anyone know what this piece is actually called and where I can find a substitute product without having to buy an entire new base Take your cellphone camera, turn off the lights and point it at the working base station. 35 connector. Also, if you have issues with the base stations not powering on or off as they should (a Windows update kinda borked the drivers for the bluetooth device in the Index, used to control the base stations), you can get an app for Android called Lighthouse PM to turn them on and off. 5 amp safely with a 3. Check the base station configuration in SteamVR settings. Members Online. (This would reset a base station communication failure. unhook the working base station from your pc and put it back where it was. That's very odd, base stations are one of the least likely things to stop working. Our Genuine Valve parts are supplied by the official Valve supply chain. That is why both the Index and the Quest are inside-out technology. Besides the Display port and a USB port needed for the headset you could do with a couple of extra USB ports for charging the controllers but that's it. iFixit is an official Valve partner. Just that the Base Station supported Index is much more precise. 5x2. I contacted Steam Support and I was told they’d replace it. Members Replacement parts for your Valve Index virtual reality headsets! iFixit has you covered with parts, tools, and free repair guides. Ive got a vive and im getting a blinking red light in one of the base stations and a message that wont go away that says" https: just got the Index kit and already one of the base station is blinking red. Solved the issue for me. Obstruction between both base stations. Hey I just stumbled across this and am having some difficulty finding the appropriate adapter with a 3. Number of reviews: 1. in Both base stations are positioned wrongly, due to which, there is a syncing problem. 0s to be interference from a Gigabyte Designare motherboard. Steamvr just says Make sure headset can see bases. Hi everyone I have a Valve Index base station with a red light on it that I expect will need to be replaced. To fix the issue, I had to buy a usb hub PCI card for my PC and plug the index into that. Considering, the other one is quiet, the buzzing noise isn't normal I presume? Solution: I contacted Valve who I bought the valve index full kit from steam, I have had it for just over a week. Has this happened to anyone else and anyone know how to fix it? Today, my Valve Index finally arrived but in the middle of the setup something bad happens: I just placed the Base Stations and connected them with the power supply. A red light, however, signals that it’s having a hard time working properly. Your destination for tech Got my Index 2 days ago. Normally I don't hear high tones very well and I'm usually the last one to hear such tones while everyone else in the room is complaining about them. Reconnecting the headset doesnt help, If you see a red light flashing on your Steam’s Valve Index base station, it may symbolize that your base station is experiencing issues with tracking or synchronization. Been good ever since. Both devices are much louder than the first version and give a loud howl. This power supply is for use with 220 volt AC power. A solid or flashing red light on a 2. Regardless I can’t help but fanboy and give valve all the credit in the world for replacing mine way out of warranty. 0 - don't know if 1. Your destination for tech repair Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the EU and UK market. Like maybe they know certain ones are prone to failure. Valve Index Base Station Power Adapters Replacement parts for your Valve virtual reality base stations! iFixit has you covered with parts, tools, Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. Turning this feature ON ensures that your Base Stations power off when not in use to reduce power usage and extend their lifespan. Now point it at the blinking red base The base station constantly makes a ticking sound, which from googling, seems to be a broken motor. 🤷‍♂️ Before Half-Life: Alyx was announced the replacement was really quick, like a week or so, but after that when all Index hardware was plucked off shelves replacement took three months. There's a setting in SteamVR Power Management where you can set the base stations to turn off when SteamVR is closed. 0 basestations, but lost the little attachment that connects one of the base station power adapters to a wall socket. Genuine Valve Index Part. If you’re extra paranoid about stability, you could screw the base station to a small square piece of wood a little larger than the foot of the station, then use the 3m Velcro to attach that to the wall. 0, featuring improved range, wider field of view, and support for up to four Base Stations in a single setup, creating a larger play area while reducing occlusion. I plug in the power to the Base Station, it flashes blue for a few seconds, goes solid green for a few seconds, and then starts flashing red permanently. If nothing is facing 373 votes, 70 comments. Testing finds the power brick to be the problem. 5 x 1. I'm gonna stick a cd laser in there The exact IR wavelength isn't critical, so that's fine. Secondly, this repair only works if you happen to have the same fault that I ran into. FIX: HTC Vive/Valve Index base station not detected by SteamVR! Are you facing VR base station (1. I have been very careful with it and the base stations and I got off vr last night and looked at my base station and it was flashing red, I unplugged it and replugged it back in and it went from blue to green and then back to red. For the second time one of my base stations have stopped working and the light has turned red. How quickly has Valve responded? Good customer service? The Valve Index Base Station 2. put that base station back where it needs to be. I went off to school shortly after and when I came back home the new one was already red. 0 base station. I sent the thing to them with the documents provided. I'm trying to repair a dead base station, everywhere I looked said the laser module was welded to the metal frame but I got it out intact and it looks identical to the vive's. Nothing is actually wrong with my vr though, tracking works fine and steam vr I've had two base stations break, I got replacement units sent each time, they appeared new to me but who knows. In the event Steam support doesn't want to help me with it, I am looking at two replacement options, and was hoping for some input on which is better: (1) Instead of opening the settings, go into the menu on the right(the one that shows the mask, controllers, and base stations), devices, base station settings, power management. Valve Index was 1007, Steam Deck was 1010, yeah, tossing a v1 firmware onto a v2 device will definitely not work :) i wish the admins would kill the ”rescue firmware” thread, as it's caused lots of problems where people were saying to not update firmware, or that firmware updates break base stations, or people claiming miraculous fixes then a week later ask about why their hmd doesn't track when facing a specific base Firstly always check if you still have warranty and try to get the device replaced via the proper channels. In other words: a cosmetic problem since the LEDs themselves are simply there as a basic visual communicator to us the players what state the base stations are in. remember: during normal use, no usb cable just power. 2020 so I've only had it about 5 months. Sale price £27. Valve will soon offer official replacement parts for its Index VR headset (and possibly other Index products like controllers and base stations) via DIY repair site iFixit. A place to discuss any and all things Virtual Reality. RMAd it and got a replacement in about a week. Two pairs per station has held mine. The base stations connect to your Index headset, the headset is the only thing you have to connect to your computer. All rights reserved. Valve announced today This is a little pedantic, but the headset detects the base stations, the base stations are essentially just dumb boxes with a laser in it, and cannot detect anything. 1mm Male to Female Adapter" ensure length is long enough or get extension edit: assuming base station 2. Valve Index Base Station. Does anyone know anything about this? From Steam Support: *We don't currently offer repair services for Valve hardware. When the controllers were turned off, one base station would no longer register on SteamVR, but one would continue to register. 0s being interrupted during firmware update and then having a flashing orange LED, that won't go away until the update completes. Thirdly, I make no guarantee this will fix it. I tried playing standing and sitting on the chair so the base stations can see the headset and each other but Valve sent me a new brick + cord + base station and still no luck. Most of the time, the base station faces such Valve will absolutely replace this for you. Hey, relatively new to the Index and VR in general. I went to the local pc repair shop but they said they have no idea how to fix it. With a 30mW I would expect the laser to immediately burn out because of constant current output. They are V2. 5mm x 1. Gen-1 Vive base stations are not firmware compatible with Gen-2. Despite this, the headset would never become visible to the base stations. Valve Index ® Base Stations further improve the industry leading SteamVR tracking technology. 35mm connector. You can do it! We show you how. The power regulation will not be correct because it's based on feedback from the laser module which has to be calibrated, which this will not be. For me the first time I launched steam VR and did the initial setup, the high pitch sound actually 70 votes, 59 comments. It might not work for you but I sometimes encounter this issue that one or both of the base stations simply won't wake up from sleep mode. 0 - Sensor Stand and Base Station for Sensors and Oculus Rift Related Valve Index Virtual Reality headset Virtual reality Gaming forward back. Now one of them constantly makes annoying loud buzz The firmware trick is only for 1. SteamVR's Base Station Power Management feature is turned OFF by default. Is there any way to fix this? Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the EU and UK market. . 0 is blinking red constantly for a week now. my base station was against wall and cable in adapter was straight, therefore also got "zdyCGTime 90 Degree Angle DC5. 0 takes tracking quality to the next level, offering an extended range, a wider field of view, and the ability to support up to four Base Stations in a single setup. Unfortunately, when I opened my OVR Toolkit desktop after finishing playing, I saw the dreaded "Base station has reported an internal error" pop-up message. Currently have an index with two 2. Valve Index Headset Power Supply (EU/UK) Under Devices or something, look for power management. Troubleshooting Your Valve Index Base Station that Is Blinking A Something has to be facing that base station for steamvr to pick it up. I bought my index when the tech was fairy new so (complete speculation) I feel like they have mercy on the older serial numbers. I've cycled power on the base station, reinstalled Steam VR, re-accomplished the setup, changed USB ports for the Index and so on. xsf ktqff yce wfyh ajxjg yzgm fvbr objhgw qvow enyny